Facilities About

About Facilities Management

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Leadership & Key Offices

At Facilities Management, we do more than just fixing and maintaining the HSC; we keep it running. Keeping a department as large as Facilities operating smoothly requires the cooperation of all of our different service areas. The groups that comprise Facilities each have their own accountabilities, but also work together as a team to achieve the department's goals. Our organizational chart will give you an overview of the structure of the department and the divisions comprising it.

Facilities Management is comprised of seven divisions:

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Welcome to Facilities Management

Facilities Management (FM) is responsible for the physical assets of the Health Science Center to ensure a quality environment for students, faculty, staff and visitors in support of the University’s mission of teaching, research and outreach.

About Us

Who we are

Facilities Management (FM) is responsible for the physical assets of the Health Science Center to ensure a quality environment for students, faculty, staff and visitors in support of the University’s mission of teaching, research and outreach. It is responsible for the planning, construction, operation and maintenance of general fund supported academic and administrative buildings, campus grounds, and all utility, energy, and building management systems.

The FM Team ensures that all operating systems are in good repair, make the campus a comfortable, safe and attractive place to learn, live, and work, and respond quickly to the emergency maintenance and repair needs of the University.

How may we be of service?

We perform a wide variety of services to keep the Health Science Center running. Use the below link to learn more about what we can provide to you and your department.

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Staff Spotlight

Antuan Zeno, Custodian - Senior

Antuan is an outstanding employee who is always willing to go the extra mile when it comes to performing his duties.

Antuan is always ready to work with little or no supervision and is an example of professionalism to his colleagues.

Antuan works extremely well with all of his colleagues and is an important asset to the FM team.

View all Staff Spotlights

Facilities Request Services

Submit Requests for Services

My Service Center

Submit service requests at the My Service Center, the University's centralized, one-stop location for departments to request a wide variety of services offered by various departments such as Facilities Management, Information Management and Services, and University Police.

Visit the My Service Center to view Facilities Management's service catalog.

Use the guide and job aid to assist you in navigating the My Service Center and to create and submit service requests.

Report-A-Problem

Report-A-Problem-App

Submit a RAP (Report-A-Problem) to let us know of incidents related to the maintenance, operation, and upkeep of Health Science Center facilities. These incidents may be related to:

  • Access Control (malfunctioning doors & locks)
  • Building (rain leaks, stalled elevators)
  • Custodial (general housekeeping)
  • Electrical (burnt light bulbs, tripped outlets, etc.)
  • Grounds (landscape, irrigation)
  • Plumbing (restroom utility failures, leaks)
  • Temperature or Ventilation (room too hot or cold)

Launch App

Facilities Services

Our Services

Facilities Management is responsible for the operation, maintenance and renovation of the physical facilities of The University of Texas Health Science Center at San Antonio. Funds are provided by the State Legislature and the institution to operate all buildings and support systems as required for the HSC mission and to maintain all facilities in safe and efficient working order.

Any and all changes to UTHSCSA physical facilities must be performed and/or coordinated through Facilities Management. All connections, other than convenience type plug-in utensils, made to the various utility systems (water, steam, chilled water, sewer, electrical, etc.) must be made by Facilities Management personnel or appropriately licensed technician under the direct supervision of the Facilities Management Department.

A primary requirement is that Facilities Management personnel have knowledge of the exact condition of the physical facilities at all times and that the proposed installation meets appropriate current codes or standards. To maintain that knowledge, Facilities Management personnel are available to assist with the planning of any new or renovation project to the building structures or grounds area of HSC property.

Fixed Price Services

Renovation Guidelines

Paint Color and Flooring Standards

  • Types of Services

    Services are divided into two basic types:

    FM-FUNDED SERVICES

    FM Funded Services are those for which Facilities Management receives budget allocations. Basically, these are services directly related to the operation, maintenance, and upkeep of Health Science Center facilities. They are rendered free of charge. Examples of FM Funded Services include:

    • Maintenance and repair services to buildings and building systems, elevators, heating, ventilation, and air conditioning (HVAC) systems, electrical distribution systems, roofs, etc. These services are generally performed on structures, additions, and equipment which, if vacated by present occupants, would require no alterations, special furnishing or remodeling for occupancy by some other HSC department.
    • Maintenance of walks, streets, and grounds
    • Pest control
    • Custodial services except in areas particular to departments or activities classified as auxiliary enterprises. Auxiliary enterprises are generally known as activities not funded by legislative appropriation.

    DEPARTMENT-FUNDED SERVICES

    Department Funded Services are those services for which Facilities Management does not receive a budget allocation and which must be funded by the requesting department. Examples of this type of service include:

    • Minor alterations or renovations to buildings or structures assigned to departments and University activities.
    • Addition of special equipment such as laboratory equipment, mini blinds, special lighting, bulletin boards, etc..
    • Painting
    • State-owned vehicle repair services for vehicles assigned to the department
    • Movement of furnishings and equipment
    • Set up of furniture and equipment for special events and occasions

    Facilities Management charges for labor and materials for Department Funded Services. This includes labor shop rates, utilized materials, contractors, design services and other direct costs associated with accomplishing the work in accordance with all applicable codes and University policies.

  • Billing
    Information here.
  • Obtaining Services
    Information here.
  • Reporting Routine Failures
    Information here.
  • Emergencies
    Information here.
  • Priority Work
    Information here.
  • Requesting Services for Remote Campuses
    Information here.
  • More Information
    Information here.

Fixed Price Services

Fixed Price Services List

Fixed Price Services provides a means by which customers can quickly obtain pricing information for some of the most commonly requested types of work. It gives departments the ability to budget for the job without requesting and waiting for estimates and allows Facilities Management to route the work request straight to its various Trade Shops for completion.

Pricing of the work packages were determined using Facilities Management's extensive historical database of thousands of previously completed work. The pricing gives an accurate assessment of what the costs are to do the work in the ever-changing and challenging environment of the Health Science Center.

These are billed at a set rate, require no design effort, and can be expedited through the system. These services have a set scope of work and are not flexible in dealing with changing requirements.

Fixed Price work requests are typically accomplished during normal business hours. If the work is required to be completed during after-hours, the cost of the billable work will be adjusted to reflect actual costs.

Staff Spotlight

Employee of the Quarter

Facilities Management has a very active Employee of the Quarter and Employee of the Year program aimed to recognize those special individuals that go above and beyond what is expected of them. They represent the very best of the Health Science Center.

For July - September 2019, Facilities has selected Antuan Zeno and Marshal Moctezuma of the Housekeeping and Event Services Division.

Antuan Zeno

Custodian - Senior

Antuan is an outstanding employee who is always willing to go the extra mile when it comes to performing his duties.

Antuan is always ready to work with little or no supervision and is an example of professionalism to his colleagues.

Antuan works extremely well with all of his colleagues and is an important asset to the FM team.

Marshall Moctezuma

Mover

Marshall is a great asset to the department. He always comes to work with a smile and a great attitude.

Whether it means coming in early, staying late, or working the weekend, Marshall consistently proves his dependability and can always be counted on to go the extra mile.

Marshall is well-deserving of this award as a result of his exemplary performance and professionalism.